What we stand for as a company is embodied in four core values. They form the foundation of our company and drive us daily:
- Deliver the best test preparation imaginable
- Connect with every customer and provide killer service
- Hire the best employees and give them the power to help and to solve problems
- Create a casual work environment that is friendly, fun, and professional
Instead of explaining our values using meaningless marketing-speak, we will let the words of the people who work here tell the story. These are the people who you’ll talk to on the phone when you call, who develop our courses, who hire our instructors, and who schedule our classes—they are PowerScore, and we thought you’d like to hear what they have to say about working here.
The drive of our course developers to produce a quality product only makes my job easier. Discussing something that you know is far superior to what else is out there makes the conversation more focused on information rather than sales. To know we are bringing a better-quality product at a reasonable price to the public is exhilarating. It is thrilling to know that even though I play a very small part in that, I am a part of it!
I always feel 100% comfortable telling people that our products are the absolute best on the market—not because a marketing training manual has told me to say it, but because I know the people creating our products, and I know that they would put nothing but their absolute personal best out there.
Unlike many of our competitors, we don’t just hire our instructors based on a set of minimal guidelines. Everyone knows we have the highest score requirement for our instructors, 99th percentile on a real exam but, just as importantly, our instructors are intensely interviewed and picked for their dynamic teaching styles and enthusiastic personalities. What’s the point of having an intellectual superstar as a teacher if they put you to sleep after the first ten minutes? If you are going to be spending hours and hours listening to someone speak, shouldn’t it be someone you would actually want to be in a room with?
I am proud to work at PowerScore for a number of reasons. Not only do I take pride in what I do, so do all of my co-workers. It is refreshing to work with a bunch of individuals who, across the board, are friendly, dedicated and so willing to help one another. We’re an eclectic group (to say the least!), but the common thread is that we all care about what we do. We all really do put our best efforts into providing personalized customer service and putting out the best test prep products available anywhere!
The casual style in the office translates into how we work with our students: no one gets a high-pressure sales pitch, and instead I am free to talk to each student for as long as they would like. Plus, our focus is aimed towards helping each student reach the ideal solution, so we are encouraged to ask questions and really get to know the person on the other end of the line. That’s a refreshing difference from other places I’ve worked!
Our customers come away feeling like we are here to help them, not just sell something. Obviously our test preparation products and services are intended to help students do well on the tests. But even our customer service style is geared toward helping the customer find the best way to accomplish this, even if that means recommending a $20 book instead of a $2000 tutoring package.
We value our students as customers, and unlike some other companies, PowerScore focuses on exceptional customer service. Where else can you call an 800 number and speak directly to a live person after only 1 or 2 rings? I know our company is customer-centric because I live it everyday!
I know better than any other employee that PowerScore rewards initiative and creativity. While many companies quash an employee’s opportunity to contribute outside of their job description, PowerScore actively seeks employees with vision and the drive to achieve that vision.
I’ve had some pretty crappy jobs in the past. When I came to PowerScore, I had a great deal of employment baggage (don’t laugh—it’s real, it exists, and it can scar you for life). I’d been in jobs where you couldn’t send an email without running it by five different people, where ideas were “listened” to and then summarily discarded once you were out of the room (or worse, where ideas were “listened” to and then stolen and passed off as someone else’s). I’d deal with inane bosses (and sometimes insane bosses). When I first got here, as much as I wanted to believe that PowerScore was different, I found myself unable to act differently. It was painful to consider bringing up ideas; I lived in fear that if I said the wrong thing I’d be canned. I compare that person to the person I am now, and I can honestly say that PowerScore has allowed me to become not just a happier employee, but an actual true-to-goodness better person. Now I know that my ideas are good, and I know that it’s a good thing to express them, and I know that I’m not just a part of a team, I’m a valuable part of a team. It seems that this kind of thinking should be present in all job settings, but I can painfully attest that is not the case. At PowerScore, you have the freedom to actually be your own goofy self—and you’re appreciated for it. It’s fantastically liberating.
PowerScore is very different from other employment I've had. From the very beginning we've always been a company that respects each employee's ideas and contributions. The management style is very lateral and gives everyone pride of ownership in their particular position. Each employee is given a chance to bring something to the table and then take those ideas and make them a reality. People are treated as equals and everyone is invested in the company with their own sweat.
When people ask where I work and what I do, I always smile a little bit. The short answer?
"I’m a publications manager and graphic designer for a company called PowerScore. It’s a test preparation company and it’s actually pretty awesome. PowerScore is a young, fast, creative, and intellectual environment. It’s a great balance of challenging and rewarding projects, heavy responsibility, and creativity all wrapped up into a very comfortable and relaxed office. Plus, the people are practically as nice as Canadians.”
What do people almost always ask next?
“Are they hiring?”
(Bekki is originally from Canada)
I define PowerScore as “professionally casual." There’s no doubt that all of PowerScore’s employees get the job done, take pride in their work, and hold a professional standard. However, we’re not expected to “fit the mold” of a typical business culture. We respect our coworker’s personality and individualism, and also celebrate it. PowerScore allows us to be ourselves and relax, which helps us to focus more on the quality of our work and what we come to work to do. I liken it to a true team, similar to a completed jigsaw puzzle. Each piece looks different and has a different task or purpose, but it fits with another for the bigger picture. The sum is truly greater than its parts.
When I interview applicants and they ask me what I like about this company, why I work here, I always respond that it’s an easy company to be proud of. I tell them that everyone here knows we are the best, and truly believing that about your company means it’s easy to make others believe it too. I have yet to not see an applicant’s eyes light up at this point; they want to be a part of something like that.
Everyone here looks out for each other. I can’t imagine too many other companies where my co-workers cook food for me to take home when my wife is out of town!