Work with us!

PowerScore offers a fun and casual work environment, and employee benefits such as medical coverage, 401K plans, and profit sharing. We are always searching for enthusiastic and responsible associates, and if you feel you have the energy and drive to be a part of the PowerScore team we invite you to apply for a position:

Customer Service Representative & Logistics Assistant

The ideal candidate is highly motivated and organized, proficient in MS Office and the Internet, multi-tasking and detail oriented, skilled in written and verbal communications, and is pleasantly professional and knowledgeable on the telephone. Qualifications include customer service background; hotel event planning experience a plus. Duties include: taking and processing telephone orders, responding appropriately to customers’ questions and requests on the telephone, and assisting with all aspects of securing meeting facilities as required. Enjoy a fast-growing national corporation in a fast-paced yet casual environment.

Maintaining Meeting Facilities

• Books spaces and research new locations for classes nationwide in conference facilities, hotels & universities.
• Reviews all facilities contracts.
• Handles the accounts payables for facilities.
• Follows through on all facility scheduling to a satisfactory completion.
• Completes all correspondence pertaining to class rescheduling.

Providing Customer Service

• Serves as the direct point of contact to PowerScore for telephone customers.
• Ensures that customers receive an exceptional level of service or help with their questions and concerns.
• Interacts with customers to provide information in response to inquiries about products or services.
• Handles routine questions and requests, such as making a balance payment, checking on the status of an order or enrollment, changing or correcting the customer’s information, obtaining the answers to customers’ questions by looking up information online.
• Handles other more involved questions that may require additional research or further explanation.
• Handles customers’ complaints by attempting to resolve the problem according to established guidelines that may involve asking questions to determine the validity of a complaint; requesting that the customer send the complaint in an email to the company; offering possible solutions; or providing customers with exchanges or other offers, such as discounts or coupons. In some cases, the CSR is required to follow up with an individual customer until a question is answered or an issue is resolved.
• Helps customers decide what types of products or services would best suit their needs, providing detailed comparisons with competitors’ programs.
• Aids customers in completing purchases or transactions.
• Makes changes or updates to a customer’s profile or account information, assuring that transactions and database information are up-to-date and accurate.
• Uses computers and multi-line telephones system extensively, frequently entering information into a computer while speaking to customers or pulling up information on a computer screen while talking to a customer so that he or she can answer specific questions relating to the account.
• Accesses information in the database such as answers to the most common customer questions, or guidelines for dealing with complaints.
• In the event that the CSR encounters a question or situation to which they do not know how to respond, consults with a supervisor to determine the best course of action or transfers the call to someone who may be better able to respond to the customer’s needs.

Qualifications

• An associate or bachelor’s degree
• Intermediate to advanced computer knowledge
• Good interpersonal skills
• Pleasant speaking voice and fluent in English
• Good problem-solving skills
• Good verbal communication and listening skills
• Good typing, spelling, and written communication skills
• A friendly and professional manner
• Patience with problems and complaints and courteous when faced with difficult or angry people

Working Relationships

The Customer Service Representative reports to the Logistics or Course Coordinator and works directly with other office personnel and customers.

Click here to apply!

Application process:

Fill out an online application or e-mail your resume and cover letter to adickerson@powerscore.com.

For more information about the position, please call Amy Dickerson, HR Director, at 800-545-1750.